Incident Management & Response

Quick response, proper documentation, and effective corrective actions for all food safety incidents.

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Types of Incidents We Handle

Food Safety Incidents

  • ✓ Food contamination events
  • ✓ Temperature abuse incidents
  • ✓ Cross-contamination cases
  • ✓ Allergen mishaps
  • ✓ Foreign object findings

Equipment & Facility Issues

  • ✓ Refrigeration failures
  • ✓ Pest control issues
  • ✓ Water supply problems
  • ✓ Equipment breakdowns
  • ✓ Structural damage

Customer & Staff Related

  • ✓ Customer complaints
  • ✓ Suspected foodborne illness
  • ✓ Staff illness reports
  • ✓ Hygiene violations
  • ✓ Protocol breaches

Our Incident Response Process

1

Immediate Response

24/7 hotline for incident reporting. Our experts provide immediate guidance on containment and safety measures.

2

Detailed Documentation

Complete incident documentation including photos, witness statements, and environmental conditions.

3

Root Cause Analysis

Thorough investigation to identify the underlying causes and prevent recurrence.

4

Corrective Action Plan

Development and implementation of comprehensive corrective and preventive actions.

5

Verification & Follow-up

Regular monitoring to ensure corrective actions are effective and sustainable.

Benefits of Professional Incident Management

Rapid Response

Minimize damage and liability with immediate expert guidance and action plans.

Proper Documentation

Complete records protect you legally and demonstrate due diligence to authorities.

Prevent Recurrence

Thorough root cause analysis ensures the same incident doesn't happen again.

FSSAI Compliance

Meet all incident reporting and management requirements mandated by FSSAI.

Prepared for Any Food Safety Incident

Don't face incidents alone. Get expert support and guidance when you need it most.